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Job Vacancy - Customer Service Advisor

Date posted: Wednesday, June 8, 2022
Position: Customer Service Advisor
Location: Brands Hatch
Department: MSV

Customer Service Advisor

MotorSport Vision (MSV) is the UK's leading race circuit operator, with a number of related motorsport businesses.

We're currently looking for a Customer Service Advisor to join the team at MSV's headquarters, based at Brands Hatch in Kent.

Key responsibilities will include:

  • Providing outstanding service to external customers and site visitors
  • Handling in-bound sales and general queries for race meetings and driving experiences via email, live chat and telephone
  • Providing advice, guidance, support and signposting in person, on the phone or by email
  • Assisting with the fulfilment of race meeting tickets and voucher gift packs and other general admin
  • Other ad hoc tasks across different departments as directed by the Group Head of Sales and Marketing, including occasional reception cover
  • Day to day use of Microsoft Outlook, Word and Excel as well as custom in-house business systems

A successful candidate will have:

  • Previous office-based customer service experience
  • Attention to detail and a high level of accuracy
  • Excellent spoken and written English
  • A passion for delivering a first-class customer experience
  • Ability to thrive within a fast-paced and varied environment
  • A full UK driving licence (essential due to location)
  • A knowledge or passion for motorsport (desirable but not essential)

In return, the company offers all permanent employees:

  • A competitive basic salary plus commission scheme
  • Up to 31 days' holiday per year
  • Some flexibility around start and finish times (role permitting)
  • A workplace pension
  • A season pass, with a plus one, to visit events at any of our circuits
  • Discounted food and drink when working on site
  • Free onsite parking
  • Training opportunities

Our working week is 42.5 hours, which is 8.5 hours per day. Due to the nature of what we do, some roles will require weekend and/or event work.