Customer Service Advisor

MotorSport Vision (MSV) is the UK's leading race circuit operator, with a number of related motorsport businesses.

We're currently looking for a Customer Service Advisor to join the team at MSV's headquarters, based at Brands Hatch in Kent.

Key responsibilities will include:

• Providing outstanding service to external customers and site visitors
• Handling in-bound sales and general queries for race meetings and driving experiences via email, live chat and telephone
• Providing advice, guidance, support and signposting in person, on the phone or by email
• Assisting with the fulfilment of race meeting tickets and voucher gift packs and other general admin
• Other ad hoc tasks across different departments as directed by the Group Head of Sales and Marketing, including occasional reception cover
• Day to day use of Microsoft Outlook, Word and Excel as well as custom in-house business systems

A successful candidate will have:

• Previous office-based customer service experience
• Attention to detail and a high level of accuracy
• Excellent spoken and written English
• A passion for delivering a first-class customer experience
• Ability to thrive within a fast-paced and varied environment
• A full UK driving licence (essential due to location)
• A knowledge or passion for motorsport (desirable but not essential)

In return, the company offers all permanent employees:

• A competitive basic salary plus commission scheme
• Up to 31 days' holiday per year
• Some flexibility around start and finish times (role permitting)
• A workplace pension
• A season pass, with a plus one, to visit events at any of our circuits
• Discounted food and drink when working on site
• Free onsite parking
• Training opportunities

Our working week is 42.5 hours, which is 8.5 hours per day. Due to the nature of what we do, some roles will require weekend and/or event work.