The MotorSport Vision Group is committed to ensuring that all its customers enjoy driving experiences of the highest quality which are safe, exciting and value for money.
Whether a novice driver or experienced professional, we want you to feel welcome at each of our venues and to enjoy expert tuition from experienced instructors in the best vehicles and pleasant surroundings. Our terms of business have been carefully written to ensure that there are no misunderstandings that could detract from your enjoyment.
Please take the time to read them, and remember that our helpful Retail Sales Team will be happy to talk to you on 0344 225 4425 if you would like any more information.
The driving experiences are provided by the MotorSport Vision Group of companies, which includes MotorSport Vision Limited and JPM Limited, trading as PalmerSport. Details of these companies can be found at the end of these Terms and Conditions.
These Terms and Conditions apply to all sales of our driving experience days, including sales by way of gift vouchers. They supplement the information contained on our website or in any printed literature and notices and instructions that are published or provided at our venues or by our staff.
Each gift voucher is valid until the expiry date printed on the voucher and the Driving Experience must be booked and completed by this time.
Gift Vouchers will not be replaced by us if they are lost. Gift Vouchers have a cash redemption value of 0.001p and are non-transferable.
Driving Activity Bookings
To confirm the date booked for you or to book a date for your experience, please call our Retail Sales Team on 0344 225 4425 or visit www.msvdrivinggifts.com to redeem your voucher online or to sign up for new date alerts. Please quote the Driving Experience Voucher ID reference when booking.
The prices of our gift vouchers, products and experiences as set out in our brochure or on our website are correct, save for any obvious errors or omissions. We may change prices at any time, but such changes will not affect you if you have already booked and paid for a product or experience.
All prices for the relevant product, experience or voucher will be confirmed to you prior to you making your purchase.
For all vouchers purchased for a specific date or time no refunds are available. Gift vouchers can be returned within 7 days of purchase for a full refund, minus any postage costs. Refunds will not be made if a voucher has not been redeemed within the period of validity.
Please contact our Retail Sales Team on 0344 225 4425 for details.
All Gift Voucher Packs are sent electronically or dispatched via the Royal Mail postal service, unless collected from our office.
In our experience the Royal Mail is extremely reliable and you should receive your gift voucher pack within 5 working days of ordering. In the rare instance a pack goes astray in the post, please call our friendly Retail Sales Team on 0344 225 4422 and we will make alternative arrangements.
If you require guaranteed delivery on a specific date we can send your gift pack by Royal Mail Special Delivery, subject to an additional cost. Please note all Royal Mail services apply on UK mainland addresses only.
All our driving experiences are offered subject to availability of dates, vehicles, facilities and the weather. Unfortunately we cannot guarantee that a particular date will not be withdrawn due to adverse weather conditions.
If we need to cancel your driving experience in its entirety due to adverse weather conditions or other events beyond our control, this will generally be in the interests of safety and we will provide as much prior notice to you as practical, although we cannot guarantee that we will be able to provide this notice prior to the day of the relevant booking. However, you will be able to re-schedule your driving experience to take place within a 3 month period after the cancellation.
Once a participant has booked a date for a driving activity, we reserve his or her car, instructor and circuit time. If that participant then chooses to cancel, he or she will be in breach of contract and we are entitled to retain all monies paid.
However, if the nominated driver is unable to attend and you wish to send a replacement to take the booked driving experience, we are happy to accept substitutes up to the time of signing on, provided we have written authorisation from either the purchaser or the nominated driver, and the substitute complies with all relevant criteria.
Of course, we appreciate that in extreme or very serious circumstances cancellation may be unavoidable. We are able to include cancellation insurance with our vouchers (excluding SuperRides and Ignition vouchers where this is available at extra cost) to cover these eventualities. A summary of the level of cover provided by such cancellation insurance is available on our website by clicking here. Please speak to our Retail Sales Team 0344 225 4425 for further details about our cancellation cover.
Please arrive early and register for your activity 30 minutes before the scheduled start time. All driving experience participants must attend the preceding drivers’ briefing, so it is essential that you arrive punctually.
Safety, Risk and Insurance
Whilst we pride ourselves on our safety standards, the very nature of driving experiences means that, despite us taking all reasonable precautions, some personal risk of injury is involved in taking part in the activities we offer. By attending our driving experiences, participants acknowledge this and confirm that they are aware of the nature of the activity and attend the venue at their own risk. It is a condition of participation in our activities that the driver signs a declaration acknowledging this prior to taking part in the activity.
MotorSport Vision Limited has public liability insurance cover for its operations. We also offer all participants personal accident insurance (excluding YoungDrive! and SuperRides). A summary of the level of cover provided can be found by clicking here. Please call our Retail Sales Team on 0344 225 4425 for details on our personal accident cover.
Please note that some medical conditions preclude certain drivers from taking part. For further details please speak to one of our Retail Sales Team on 0344 225 4425.
Do not consume alcohol or take any drugs which may impair your ability to participate in the activity, either before or during the activity. We may refuse participation in an activity to anyone we suspect to be under the influence of alcohol and/or drugs (whether prescribed or otherwise).
Where an experience requires a crash helmet to be worn, this is mandatory and there are no exceptions. Helmets should be secured properly at all times when worn inside a vehicle.
We may refuse access to, and eject from, our venues anyone who we believe is acting against the interests of safety or whose behaviour is likely to cause damage, nuisance or injury. We may also conduct security searches at our venues to ensure the safety of our customers and others present at the venue.
No animals are allowed into any of our venues. Any person found in breach of this condition will be required to leave.
Driving Activity Descriptions
We constantly strive to develop and improve the driving experiences available at our venues. As a result, the vehicles, courses and activities provided may vary from the descriptions contained in our brochure or website without notice. Where we make any material change to the nature of a booked activity we will endeavour to contact you in advance of your booking and may offer you an alternative activity of an equivalent value.
Where the duration of an experience is mentioned online, in our brochure, by our Retail Sales Team or our agents, this is an approximate time and is given as a guide only. Unless specifically stated otherwise you will normally take your driving experience with other participants and there may be some waiting time involved.
All drivers, with the exception of those participating in the YoungDrive! or SuperRide activities, must hold a full and current driving licence to take part in any experience. Participants must produce this when signing on for their experience. Provisional licences or photocopies of licences are not acceptable. Where we require a minimum of the length of time that a licence must be held by the driver before participating in an experience, you may purchase a gift voucher before this minimum period has elapsed, but the minimum licence period must have elapsed before an experience can be taken.
Calling our Retail Sales Team
Calls to the MotorSport Vision Limited Retail Sales Team may be monitored for quality assurance and staff development purposes.
Jurisdiction and Applicable Law
These Terms and Conditions are governed by English Law.
The English Courts will have exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.
MotorSport Vision Limited is a company registered in England and Wales under company number 3446418 and with its registered office and trading address at MotorSport Vision Centre, Brands Hatch Circuit, Fawkham, Longfield, Kent, DA3 8NG.
JPM Limited (trading as PalmerSport) is a company registered in England and Wales under company number 02021209 and with its trading address at MotorSport Vision Centre, Brands Hatch Circuit, Fawkham, Longfield, Kent, DA3 8NG